Privacy Policy

• 1. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW WE COLLECT IT
• 2. HOW WE USE YOUR INFORMATION
• 3. HOW WE SHARE YOUR PERSONAL INFORMATION
• 4. DATA SECURITY
• 5. DATA RETENTION
• 6. CHILDREN'S PRIVACY
• 7. YOUR RIGHTS
• 8. INTERNATIONAL DATA TRANSFERS
• 9. Updates to This Policy

Last updated: July 2025

LiFELiNEHMS ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hospital Management System (HMS) SaaS platform.

1. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW WE COLLECT IT
   1. Information that you provide us directly
      When you express interest in our Service or communicate with us for support
      We collect Personal Information that you provide us when you express interest in our Service, communicate with us via email or online forms, subscribe to our newsletters, take part in our online surveys, register for an event with us, or contact us for any support query related to our Service. This may include your name, email, company name, contact number, address, or other information that you chose to provide us.
   2. Creating your account
      If you create an account to use our Service, we may require you to provide your name, email, passwords, contact number and hospital name. Your login credentials are stored with us to enable access to the Service.
   3. Payment Information
      If a Customer signs up for a trial account, we do not collect any payment information. However, as soon as a Customer switches to a paid Service, we may require credit card or other payment account information. For those providing card information we store the billing address of the cardholder and the last four digits of the card number. All Customer payments by card are processed directly through our trusted third party payment gateway Stripe, which commits to complying with the payment card industry standards. Stripe processes Personal Information it collects in accordance with its own privacy policy accessible at https://stripe.com/privacy.
   4. Patient & Medical Data
      Using your account, you may add new patients with their medical records or other new users. The information may include designation, profile photo, medical records, treatment plans etc. Such information is provided voluntarily, depending on your use of our Service, and is in no way required by us.
   5. Usage Data
      Cenrtain information is automatically collected, when you visit our Website, use our Service. This includes general information about your usage patterns such as, searches made, pages and content viewed, errors reported, session date and time. All such information is aggregated, and is not used to specifically identify an individual.
      Information related to your device is also automatically collected when you access our Service. This may include IP Address, location, browser type, operating system etc.
      Also like many business, we also use cookies for collecting information regarding the usage of service.
2. HOW WE USE YOUR INFORMATION
   We use the information we collect to:
   1. Provide and maintain our HMS platform
   2. Send system notifications via email
   3. Improve system performance, reliability, and user experience
   4. Offer technical support and respond to inquiries
   5. Comply with legal and regulatory obligations
3. HOW WE SHARE YOUR PERSONAL INFORMATION
   We may share your information:
   1. With authorized users within your healthcare organization
   2. With third-party service providers who help us operate (e.g., hosting, email)
   3. When legally required (e.g., under court order or to comply with regulations)
4. DATA SECURITY
   We implement industry-standard security measures including:
   1. Data encryption at rest and in transit
   2. Role-based access controls
   3. Secure cloud infrastructure
   4. Regular vulnerability assessments and updates
5. DATA RETENTION
   We retain your data as long as your account is active or as needed for legal/compliance reasons. You can request data deletion by contacting us at support@lifelinehms.com
6. CHILDREN'S PRIVACY
   Our service is not intended for use by individuals under the age of 18. We do not knowingly collect data from children without parental consent.
7. YOUR RIGHTS
   1. Right to access. You have the right to access Personal Information that we store about you.
   2. Right to delete. You may request us to delete certain Personal Information that we collect from you, subject to some exceptions.
   3. Right to Object. In some circumstances, you have the right to object to our processing of your Personal Information.
   4. Right to Rectify. You have the right to update or correct the inaccuracies in Personal Information that we collect from you.
   5. Right to Data Portability. You may request a copy of some of your Personal Information that we collect in a readable format.
   6. Right to Restrict Processing. You may request us to restrict the processing of Personal Information under some scenarios.
   7. Right to raise a Complaint. If you have an unresolved complaint against us, you may complain to the appropriate data protection authority.
   8. Right to withdraw consent. Where your consent is the basis for us processing your Personal Information, you may withdraw such consent anytime.
8. INTERNATIONAL DATA TRANSFERS
   If you access our service from outside [Your Country], your data may be transferred to and processed in our servers located in [Server Country/Region].
9. Updates to This Policy
   We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance.